How does Orange France use Immersive Learning to train its sales teams?
Discover Orange France's feedback on the 4 voice simulations project carried out with PITCHBOY.
The Orange teams want to develop customer appointments in shops. To do this, customers make appointments online or from their "Orange and Me" application. To validate and refine the reason for the future appointment, customer advisors will call them back. PITCHBOY helps them to practice.
Laurence Ouzilleau, head of the Educational Innovations division, and Olivier Cerdan, head of the innovation and training development project, talk to us about the stages and objectives of the project.