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Case study

SNCF (AES)

Practise greeting passengers in an SNCF service area using a 360° conversation simulation.

The user-learner is an SNCF agent in a station. In this 360° simulation, he is in Montparnasse station, in a service area. A customer enters.

Several situations:

- Busy period, the customer wants to exchange his ticket for an imminent trip.

- Low-traffic period, customer wants to buy a ticket for a trip in 2 months.

Format: 360° simulation, conducted in French

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