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Case study

Bouygues Telecom

Greeting and advising a customer in a shop. 360° conversation simulations

Developed in partnership with Learning Tribes, these 360° simulations (VR) aim to offer an innovative teaching method, integrated into the initial training and adapted to each employee.

In this case, the user-learner is an advisor in a Bouygues Telecom shop, who must welcome and advise a customer by asking her questions in an appropriate manner. The customer, Mrs Fournier, enters the shop.

Several simulations have been created for :

🔹 changing internet or mobile operator,

🔹 box troubleshooting,

🔹 a move,

🔹 the loss of a mobile phone.

Bouygues Télécom wishes to develop the verbal, para-verbal and non-verbal posture of the employee to enable the customer to enjoy a quality relational experience.

Target group: salespeople and sales promotion managers

Format: 360° simulations (VR), produced in French.

After looking at possible partners in the bespoke virtual reality training market, we were directed by Learning Tribes to Pitchboy, as together they made the difference on several criteria: The relevant use of natural language speech recognition and artificial intelligence to make the learning experience a realistic and individualised one, whilst allowing calibrated feedback on performance and progress. A high level of technology control while maintaining flexibility with regard to the available user equipment. And finally, the quality of the production and rendering.

Julien Ricard

Head of Bouygues Construction University

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