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Case study

BNP Paribas

Pitching a service, working on the relationship with the client in a videoconference. Simulation of a video conversation.

This video conversation simulation reproduces a videoconference situation between a BNP Paribas advisor and a client.

The user-learner must pitch a service: the digital key. It is a device for securing online transactions.

In addition to presenting and explaining how to activate this service, the BNP Paribas advisor works on active listening by identifying the customer's verbal and non-verbal communication, questioning the customer and encouraging him to express himself.

The user-learner must also build trust and, of course, ensure customer satisfaction.

Target: 500 to 1500 people for the first deployment (up to 11 000 people thereafter)

Format: Video simulation, produced in French.

LMS: interfaced with Cornerstone

The fluidity of the simulation, the embodiment of the client and the Teams dressing make this situation very realistic. It is concrete and close to the needs of the field.

Vincent Picot

Head of New Digital Uses | BNP Paribas

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